What method of cleaning do you use?

We use hot water extraction, also known as steam cleaning, to clean both carpets and upholstery. This well-known cleaning method is effective because the heated water that can reach temperature over 200 degrees is sprayed deep into your carpet fibers breaking up the dirt and immediately suctioned back up with our powerful extractor. This cleaning method is widely recommended.


How often is professional carpet cleaning recommended?

It is recommended that carpets are professionally cleaned every 12-24 months. In high traffic establishments it recommended every 6-12 months, in extreme traffic establishments every 3 months. Some warranties for carpet, upholstery and mattresses require a set schedule of professional cleaning to fulfill qualification requirements (Read warranty for schedule)


How long will the cleaning take?

Typically it will take 25-35 minutes per area depending mainly on the condition of the carpet.


What do I need to do prior to your arrival?

Reserve Parking Space- we will need to park in front of or fairly close to your front door so our truck-mounted extraction hose can reach throughout your house. If you live on the second or third floor of an apartment we will need the parking space closest to the steps if available. Otherwise we will use our portable extractor which also effectively cleans.

Remove Fragile/Priceless Items from the floor of the area being serviced.

Pre-Vacuum (Not required just recommended) We will pre-vacuum as well but typically the better the upkeep of the carpet, the better the outcome. Always remember, there’s no such thing as too much vacuuming.


What is the difference between a spot and a stain?

A spot is on the top of the carpet fibers and stains have penetrated the carpet fibers and in some cases have become a part of the carpet fibers.


Is Whoa Nelly capable of removing ALL stains?

Unfortunately we cannot guarantee that every stain will be removed. Different factors contribute to making a stain permanent such as the what/when/how of the stain. Harsh chemicals and in some cases dyeing the carpet is required to remedy these problems. To avoid possibly doing more harm than good we prefer not using these methods.


Do you move furniture?

Most carpet cleaner either do not offer or there is an additional charge to move your furniture, but Whoa Nelly offers to assist you with sliding things over for FREE. We would volunteer to do more but to alleviate liability we’ll gladly assist you.


Do you provide a Carpet & Upholstery Protector and how does it work?

We do provide the customer with the option of purchasing a protector to go on the carpet/upholstery following the cleaning process. We strongly recommend this because it works by giving the fabric a repellent against spills and allows you to simply wipe it up.


How long will it take my carpet and upholstery to dry?

There are different factors that affect the drying time such as humidity, temperature and air flow. Most carpet cleaners will tell you no longer than 24 hours, which is too long. We not only have top of line equipment with great suction, we also utilize air movers in each room after cleaning it to provide quicker dry time. This coupled with changing the thermostat and/or opening windows can dry the carpets in 2-4 hours.


What made us choose the name Whoa Nelly?

I wanted a business name that was catchy yet meaningful. Shawntea came up with Whoa Nelly which fit perfectly. Aside from it obviously being catchy as an expression of the customer of the finished product, it also had meaning memorializing Jermaine’s mother whose middle and last name are Nell Kelly.